Terms and Conditions
Shipping policies: We make our national shipments through SERVIENTREGA and international shipments by FedEx to provide you with a safe and effective service.
Once your order is processed, our shipments will take 3-5 business days to reach major cities and 5-7 business days to other cities in Colombia. The estimated time of arrival of the product to other countries varies according to its destination.
If your shipment does not arrive within the defined period, write to us at firstname.lastname@example.org and we will provide a solution as soon as possible.
Exchange and return policy
Buen Augurio makes changes to sizes and/or references within 30 days of purchase.
To make a change the following steps must be done.
- An email with the change request must be sent to email@example.com with the order number and the reference to change. Our team will respond to you within 3 business days.
- Once the change is approved, the product must be sent in the state in which it was received with its labels, original bag and without any use.
- Once the product is received, the product for which you make the change will be sent.
The shipping costs of the online purchase will not be refunded and the shipping for the return is at the customer's expense.